Privacy Policy — How We Protect Your Data

1. Introduction

Q Sine Energy Solutions LLP (“Q Sine”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of all individuals who interact with our website at www.qsine.co.in, including visitors, prospective customers, and users who download our case study materials.

This Privacy Policy explains what personal information we collect, how we use it, how it is stored and protected, and your rights regarding your data. It applies to all information collected through our website, lead generation forms, email communications, and any related services.

By accessing our website or submitting your information through any form on our site, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect personal information in the following circumstances:

2.1 Information You Provide Directly

When you submit a form on our website — including our case study download forms, contact forms, or enquiry forms — we may collect:

• Full name
• Email address
• Phone number
• Company name
• Industry or sector
• Any additional information you voluntarily provide in message fields

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

2.3 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide you with the case study, document, or resource you requested
• To send you a copy of requested materials via email
• To respond to your enquiries, questions, or requests
• To follow up with relevant information about our products and services
• To notify you about new case studies, product updates, or industry insights (with your consent)
• To analyse website usage and improve our content and user experience
• To maintain internal records and comply with legal obligations
• To protect against fraudulent or unauthorised activity

We will never use your personal information in a way that is inconsistent with the purpose for which it was collected, without obtaining your prior consent.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent — where you have freely given consent by submitting a form or opting in to communications.
• Legitimate Interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided these do not override your rights.
• Contractual Necessity — where processing is required to fulfil a commitment made to you, such as delivering a requested document.
• Legal Obligation — where we are required by law to process your data.

5. Data Sharing and Disclosure

Q Sine does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website or delivering services (such as email delivery platforms or CRM software). These providers are contractually bound to keep your data confidential.
• Legal Compliance: If required by applicable law, court order, or government authority, we may disclose your information to the extent necessary to comply with such obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of that transaction. You will be notified prior to your data being transferred.

We do not transfer your personal data outside of India except where necessary to deliver a requested service, and only with appropriate safeguards in place.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Lead and contact data: Retained for up to 3 years from the date of collection, or until you request deletion, whichever comes first.
• Website analytics data: Retained in anonymised form indefinitely.
• Email communications: Retained for a period of 2 years.

After the applicable retention period, your data will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• Secure storage of lead data within protected databases
• Access controls restricting data to authorised personnel only
• Use of HTTPS encryption on our website
• Regular review of our security practices

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Your Rights

You have the following rights in relation to your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request that we correct any inaccurate or incomplete information.
• Right to Erasure: Request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

9. Marketing Communications

If you have submitted a form on our website or downloaded a case study, we may send you relevant follow-up communications. You can opt out at any time by:

• Clicking the “Unsubscribe” link in any email we send
• Contacting us directly at info@qsine.co.in

Opting out of marketing emails will not affect transactional communications such as delivery of a document you have requested.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, industry bodies, or partner organisations. This Privacy Policy applies only to information collected on www.qsine.co.in. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing any personal information.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

We take all privacy-related communications seriously and will respond promptly to your enquiry.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or website functionality. When we make material changes, we will update the “Last Updated” date at the top of this document.

Continued use of our website following any changes constitutes your acceptance of the revised policy.